Contact Us

618 FOOTHILL RD
BEVERLY HILLS, CA 90210,
United States

Monday – Friday
9:00 AM – 6:00 PM
We’d Love to Hear From You

At Hualll, we believe great customer service is an essential part of the fashion experience.

Whether you have a question about your order, need help choosing the perfect style, or simply want to learn more about our collections, our team is always here to assist you.

We are committed to providing friendly, professional, and timely support to make your shopping experience as smooth as possible.

Get in Touch

Have a question? We’re here to help.

Our customer support team can assist you with:

Order information
Shipping and delivery updates
Tracking inquiries
Returns and refunds
Product details
Size and fit guidance
General questions

Before Contacting Us

To help us respond faster, please include the following information:

Order Number

If your inquiry is related to an existing order, please provide your order number.

Email Address Used at Checkout

This helps us locate your order details quickly.

Reason for Your Request

Please briefly explain your question, such as:

Shipping questions
Order tracking
Returns or refunds
Product information
Size assistance
Other customer support requests

For product issues, please include clear photos if applicable.

Order & Shipping Support

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

For detailed information about processing times, delivery estimates, and shipping methods, please refer to our Shipping Policy.

Returns & Refund Support

If you would like to request a return or refund, please contact us before sending any items back.

All return requests must follow our Return & Refund Policy, including eligibility requirements and return instructions.

Unauthorized returns may not be accepted.

Customer Support Hours

Our customer service team is available:

Monday – Friday

9:00 AM – 6:00 PM (PST)

We aim to respond to all inquiries within:

24–48 business hours

During weekends, holidays, or peak shopping periods, response times may be slightly longer.

Contact Form

You may also contact us through the contact form available on our website.

Please ensure your email address is entered correctly so we can respond to your inquiry promptly.

Our Commitment

At Hualll, we are dedicated to creating a seamless connection between fashion and customer experience.

From discovering your favorite pieces to receiving your order, our goal is to provide reliable service, clear communication, and a shopping experience you can trust.

Thank you for choosing Hualll.

We look forward to assisting you.