Refund policy

Thank you for shopping with Lsege. We want you to love every piece you purchase from us. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the policy below.

1. Return Window

We accept returns within 30 days after the delivery date.

To be eligible for a return, your item must:

  • Be unused and unworn

  • Be in its original condition

  • Include original packaging and tags (if applicable)

  • Not show any signs of wear, damage, alteration, or misuse

Items returned that do not meet these requirements may not be accepted.

2. How to Request a Return

To start a return, please contact our customer service team:

Email: info@lsege.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for the return

  • Photos of the item if there is a quality issue

Our customer support team will review your request and provide return instructions.

Please do not send items back before receiving approval from our customer service team.

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Your refund will be processed within 5-7 business days

  • The refund will be issued to your original payment method

  • Processing time may vary depending on your bank or payment provider

Original shipping fees are non-refundable unless the item received is defective, damaged, or incorrect.

4. Return Shipping Costs

For standard returns due to personal preference, sizing, or change of mind:

  • Customers are responsible for return shipping costs.

For items that arrive damaged, defective, or incorrect:

  • Lsege will cover reasonable return shipping costs after verification.

5. Exchanges

If you would like to exchange an item for another style or variation, please contact us at:

info@lsege.com

We will do our best to assist you depending on product availability.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Items that have been worn or used

  • Items without original packaging

  • Items damaged due to improper handling

  • Final sale or clearance items (if clearly marked)

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos showing the problem

We will review your request and provide a suitable solution, including replacement or refund when applicable.

8. Cancellation Policy

Orders can be cancelled within 24 hours after purchase if processing has not started.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after delivery according to this policy.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Lsege

Email: info@lsege.com

Phone: +1 704-582-0329

Address:

2381 Zanker Rd Ste 110
San Jose, CA
USA

We appreciate your support and are committed to providing a reliable shopping experience for every Lsege customer.