Shipping policy

At Lsege, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.

Please review the information below before placing your order.

1. Order Processing Time

All orders placed through our website are processed within:

1-3 business days

Processing time includes:

  • Order verification

  • Product preparation

  • Quality inspection

  • Packaging

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We currently offer shipping to customers in eligible locations.

Estimated delivery times:

Standard Shipping

United States:

  • Processing time: 1-3 business days

  • Transit time: 5-10 business days

Estimated total delivery time: 6-13 business days

For international orders:

  • Processing time: 1-3 business days

  • Transit time may vary depending on destination and local carrier services

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Shipping destination

  • Order weight

  • Available shipping methods

Any applicable shipping fees will be displayed before completing your purchase.

From time to time, Lsege may offer promotional free shipping options.

4. Order Tracking

Once your order has shipped, we will send a confirmation email containing your tracking information.

You can use the tracking number to monitor your package delivery status.

Please allow up to 48 hours for tracking information to become active after shipment.

5. Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your:

  • Name

  • Shipping address

  • Apartment or unit number

  • Contact information

Lsege is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses provided by customers.

6. Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to circumstances outside of our control, including:

  • Weather conditions

  • Carrier delays

  • Customs processing

  • Holidays

  • Incorrect shipping information

  • Other unexpected events

If your order is delayed, please contact us and we will assist you in checking the shipment status.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it:

Please:

  1. Check with household members or neighbors

  2. Contact your local delivery carrier

  3. Contact us for assistance

Lsege will work with customers to help resolve delivery issues whenever possible.

8. Customs, Duties, and Taxes

For international orders, customers may be responsible for any customs duties, taxes, or import fees required by their country.

These charges are determined by local customs authorities and are not controlled by Lsege.

9. Order Changes and Cancellation

If you need to update your shipping information or cancel an order, please contact us within:

24 hours after placing your order

Once an order has entered processing or has been shipped, changes or cancellations may not be possible.

10. Contact Information

If you have any questions regarding shipping, please contact us:

Lsege

Email: info@lsege.com

Phone: +1 704-582-0329

Address:

2381 Zanker Rd Ste 110
San Jose, CA
USA

We appreciate your trust and look forward to delivering your Lsege products.